New Pic Luck's Privacy Policy

1 What Data We Collect

When you register on the New Pic Luck platform or use our services, certain information naturally comes to us. This data is collected solely to provide you with a better experience and to ensure platform security.

We collect two main categories of data: information you provide directly, and information collected automatically through your use of the platform.

2 Purpose of Data Use

New Pic Luck uses your information solely for legitimate and necessary purposes. Our privacy policy ensures that no data is used in any unnecessary way.

• Creating, managing, and verifying your account.
• Processing deposits, withdrawals, and all other financial transactions.
• Personalizing your gaming experience and showing relevant promotions.
• Preventing fraud, money laundering, and other unlawful activities.
• Providing customer support and resolving complaints.
• Identifying and resolving technical issues on the platform.
• Meeting regulatory requirements and complying with legal obligations.
• Providing information and support related to responsible gaming.

3 Cookies & Tracking Policy

Cookies are used on the New Pic Luck platform to enhance your experience. Cookies are small data files stored in your browser that remember your preferences and login state.

We primarily use three types of cookies:

• Essential Cookies: These are essential for keeping the platform running properly. Login sessions and security tokens fall under this category.
• Functional Cookies: Used to remember your preferences such as language, theme, and notification settings.
• Analytics Cookies: Platform usage statistics are collected and used to improve our services. This data is fully anonymized.

4 Data Sharing & Disclosure

New Pic Luck does not share your personal information with third parties for commercial purposes. However, certain data may be shared in limited, lawful circumstances.

• Payment Providers: Necessary payment information is shared with bKash, Nagad, Rocket, or the relevant bank to complete transactions.
• Identity Verification Services: Relevant information may be shared with licensed verification agencies as part of the KYC process.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Fraud Prevention: In cases of organized fraud or money laundering, relevant authorities may be informed.

All third parties with whom data is shared are bound by strict confidentiality agreements with New Pic Luck and are prohibited from using that data for any other purpose.

5 Data Retention Period

New Pic Luck does not retain your data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• All data is retained for as long as your account remains active.
• Even after account closure, transaction records may be retained for up to 5 years for regulatory compliance.
• KYC and identity verification documents are retained in accordance with legal obligations.
• Data associated with inactive accounts is reviewed after 2 years.
• Customer support conversations are retained for up to 1 year.

Once the retention period expires, data is securely deleted or anonymized in a way that makes it impossible to identify you in any manner.

6 Your Rights & Controls

New Pic Luck believes you have full ownership of your personal data. Our privacy policy grants you the following rights:

• Right of Access: You may request to see what information we hold about you.
• Right to Rectification: If any of your details are inaccurate, you may request a correction.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that the processing of your data be restricted in specific circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may object to the processing of certain types of your data.

Please note that in some cases, legal obligations or legitimate business reasons may prevent us from deleting or stopping the processing of certain data. If that happens, we will let you know in detail.

7 Protection of Minors

New Pic Luck is strictly not intended for anyone under the age of 18. Our privacy policy takes a firm stance on protecting minors.

• Age is verified during registration, and users under 18 are not permitted to create an account.
• No data from minors is collected or processed.
• If a minor has registered an account by mistake, the account will be closed immediately and all associated data will be deleted.

8 Privacy Policy Updates

New Pic Luck may update its privacy policy from time to time, in response to service improvements, adoption of new technologies, or changes in applicable law.

For any significant changes, we will notify you in advance:

• Notifications will be displayed on the platform.
• A summary of changes will be sent to the registered email address.
• The date of the most recent update will be noted at the end of this policy.

Continued use of New Pic Luck after any changes takes effect will be considered acceptance of the updated policy. We therefore recommend reviewing our Privacy Policy regularly.

9 Contact & Complaints

For any questions, concerns, or complaints regarding this privacy policy, please contact our dedicated privacy team.

• Email: [email protected]
• Live Chat: Available directly on the platform
• Response Time: Typically within 24-48 hours

We take every concern seriously and are committed to resolving issues promptly. Protecting your data is our priority.

This privacy policy was last updated on 1 January 2026.