New Pic Luck's Terms & Conditions

1 General Terms & Applicability

These Terms and Conditions apply to the use of the New Pic Luck platform (https://newpicluck.com) and all its services. By accessing New Pic Luck, creating an account, or using any of its services, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.

New Pic Luck is an internationally licensed online gaming platform. We are committed to providing users in Bangladesh with a safe, transparent, and enjoyable gaming environment. These Terms and Conditions are aligned with the applicable laws and regulations of Bangladesh.

New Pic Luck reserves the right to refuse service to any individual without providing a reason. This right is absolute and may be exercised at any time.

2 Account Registration & Eligibility

To open an account with New Pic Luck, you must meet the following requirements:

• You must be 18 years of age or older.
• You must register using accurate and truthful information.
• Opening more than one account under the same person's name is strictly prohibited.
• Multiple accounts cannot be created from the same device, IP address, or household.
• The mobile number and email provided during registration must be your own.

New Pic Luck may request a National ID, passport, or other government-issued document for identity verification at any time. Withdrawals may be placed on hold until verification is complete.

3 Deposit & Payment Policy

New Pic Luck currently supports deposits via bKash, Nagad, and Rocket. Bank transfer is also available for selected users.

• Deposits must be made from a mobile banking or bank account registered in your own name.
• Deposits sent through a third party will not be accepted and will be returned.
• The minimum deposit amount is set by New Pic Luck and is subject to change.
• Once a deposit is completed, the balance is typically credited to your account within a few minutes.
• Using a credit card or another person's payment method is prohibited.

New Pic Luck does not charge any additional processing fees on transactions. However, your payment provider may apply their own charges, which are beyond New Pic Luck's control.

4 Withdrawal Policy

The following rules must be followed when making a withdrawal from New Pic Luck:

• Withdrawals can only be processed to the same payment method used for the deposit.
• Withdrawals will not be processed until identity verification is complete.
• Withdrawal requests are typically processed within 24 to 72 hours.
• If an active bonus is held, wagering requirements must be met before a withdrawal can be made.
• Withdrawals may be held and investigated in cases of unusual or suspicious account activity.

New Pic Luck is not responsible for withdrawal delays caused by technical issues or banking hold-ups. That said, we always work to resolve such matters as quickly as possible.

5 Bonus & Promotion Terms

New Pic Luck offers a variety of bonuses and promotions. Each bonus has its own terms, which are detailed on the promotions page.

• The welcome bonus is available to new members only and applies once.
• A specified wagering multiplier must be met before bonus cash can be withdrawn.
• If the wagering requirement is not met within the specified time after claiming a bonus, the bonus may be cancelled.
• Claiming multiple bonuses at the same time is not permitted unless the promotion explicitly allows it.
• New Pic Luck reserves the right to modify or cancel any bonus program at any time.

6 Gaming Rules

All games on New Pic Luck — including bingo, fish games, and betting — are powered by certified Random Number Generator (RNG) technology, ensuring every outcome is completely random and unbiased.

• If a technical error occurs affecting a game result, that round will be considered void.
• If a game is interrupted due to a lost internet connection, the result saved on the server will be considered final.
• Game rules and payout structures are subject to change at any time.
• Betting limits are set and may vary depending on VIP level.

If a technical error results in an abnormal win on any game, New Pic Luck reserves the right to correct or void the amount. The player will be notified in such cases.

7 Prohibited Activities

The following activities are strictly prohibited on New Pic Luck and will result in account closure:

• Playing games using automated bots or software.
• Attempting unauthorized access to another user's account.
• Attempting to exploit platform vulnerabilities or bugs.
• Using the platform for money laundering or any other illegal purpose.
• Threatening, harassing, or showing disrespectful behavior toward other players.
• Using multiple accounts to circumvent bonus terms.
• Spreading false information about New Pic Luck.

8 Account Suspension & Closure

New Pic Luck may temporarily suspend or permanently close an account under the following circumstances:

• Violation of these Terms and Conditions.
• If false information is submitted during identity verification.
• In cases of suspicious or unusual transaction activity.
• If self-exclusion was requested by the user.
• Accounts that have been inactive for an extended period.

If a valid balance exists at the time an account is closed, the funds will be returned after the investigation is complete. This may not apply in cases where the terms have been violated.

9 Limitation of Liability

New Pic Luck is not liable for the following:

• Delays to games or transactions caused by internet connectivity issues.
• Any loss arising from issues with your device or software.
• Errors or delays caused by third-party payment providers.
• Service interruptions during unexpected technical outages.

New Pic Luck strives to keep its service running without interruption. However, brief downtime may be necessary for maintenance or upgrades, and we will endeavor to provide advance notice when possible.

10 Dispute Resolution & Contact

If you have a complaint or dispute regarding New Pic Luck's service, please contact our support team first. We aim to respond within 24 hours.

• Instant support is available via live chat.
• Detailed complaints can be submitted via email.
• A formal response will be issued within 7 business days of a complaint being filed.
• If a resolution cannot be reached through the support team, third-party mediation may be pursued.

Any dispute relating to these Terms and Conditions will be resolved in accordance with applicable international law. New Pic Luck always prioritizes resolution through mutual discussion.

These Terms and Conditions were last updated on January 1, 2026. New Pic Luck reserves the right to amend this document at any time.